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Report

Zendesk CX Trends 2026

Report: Zendesk Trends 2026

Learn in the Zendesk Trends Report:

  • What customers really value in the customer experience – and where your opportunities lie.
  • How AI becomes an enabler for personalized experiences and sustainable loyalty.
  • How AI-powered self-services can meet the demand for quick, instant solutions.
  • How multimedia support ensures smooth omnichannel journeys.
  • Which new AI metrics are relevant for CX leaders and how prompt-driven analytics provide valuable insights.

Contextual intelligence: Your competitive edge in the age of AI.

83% of consumers believe that the customer journey should be significantly improved. AI offers a wide range of possibilities to meet increasing customer expectations—but it’s not an automatic guarantee for success.

What will make the decisive difference in the future? Contextual Intelligence.

Discover in Zendesk's new Trend Report how you can provide your customers with personalized, seamless, and trustworthy experiences that will give you sustainable competitive advantages.

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