The most important insights from our podcast:
- Breaking Silos
- 360 Degree Customer View
- Omnichannel Strategy
- Change Management
Our Experts
Fabienne Heiles - CX Lead at valantic Belgium
Fabienne Heiles is a seasoned Marketing expert leading the CX team at valantic Belgium. With a 25-year track record in omnichannel marketing across various sectors, including Pharma, Consumer Goods, and IT, she excels in spearheading transformative projects that synergize People, Process, Technology, and Data for enhanced customer experiences
Gregory Van Keirsbilck - Pharma & Lifescience Lead at valantic Belgium
Gregory has over 25 years of experience in CRM and customer engagement, mainly in the pharma and life sciences industry. He is currently a principal consultant at valantic, leading their life science practice. Before that, Gregory held global commercial IT leadership roles at Eli Lilly and Elanco Animal Health, where he successfully managed numerous complex CRM improvement programs.erfolgreich leitete.