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WEBINAR

Masterclass: Beyond Experience & AI

The fundamentals of scaling data business models with Miele X

Masterclass in English | Successfully Scaling Data-Driven Business Models: Our experts share practical tips and valuable insights to achieve sustainable growth and demonstrate how data and artificial intelligence (AI) can transform your business. Take your business to the next level!

 

Key Aspects Covered:

  • Developing a Data Strategy: How to build an effective data strategy?
  • Understanding Customer Needs: How can you use data analysis to better understand and serve your customers?
  • Technology and Security: What are important technologies and governance models for your AI projects?
  • Practical Examples: How does Miele use data and AI in the here and now, but with a view to long-term goals by 2030?

Unsere Expert*innen:

Cynthia von Ruckteschell

Cynthia von Ruckteschell - Manager & Client Service Director valantic CX

Given her expertise, Cynthia von Ruckteschell is not just a manager but a passionate and dedicated key figure in her projects. She is currently showcasing her skills in the global Miele project, effortlessly navigating complex projects and playing a crucial role in digital strategy and customer data management.

Isabelle Nevels

Isabelle Nevels - Digital Strategist valantic CX

Isabelle Nevels, a Digital Strategist at valantic CX in the Netherlands, specializes in the intersection of technology and business. As a member of the valantic GenAI Taskforce, she connects human insights with digital transformation projects, focusing on optimizing digital customer experiences.

Gregor Czempiel

Gregor Czempiel - Vice President CRM & Performance Marketing Miele X

As Vice President Customer Experience International at Miele, Gregor Czempiel is responsible for Customer Experience, Customer Data Strategy, CRM, and Customer Insights and Research. Before joining Miele, he led Canon’s European Amazon business and worked for several international FMCG companies.

Laurenz Kirchner

Laurenz Kirchner - Partner & Geschäftsführer mm1 - a valantic Company

Laurenz Kirchner is a versatile expert in product innovation and digital technologies. At valantic, he leverages his extensive experience to implement digital projects holistically. As a member of the GenAI Taskforce, he is the primary contact for exploring the new potentials of the AI revolution.

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