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WHITE PAPER

Zendesk CX Trends 2025

Zendesk CX Trends

Discover 5 Trends Shaping Customer Expectations:

  • Companies are developing autonomous customer service, inspired by the success of AI copilots.
  • Personal AI assistants are gaining popularity and will play a more active role in the future.
  • Voice AI improves consumer understanding at all touchpoints.
  • Personalization in AI-driven experiences significantly strengthens customer loyalty.
  • Personalisierung in KI-gestützten Erlebnissen stärkt die Kundenbindung erheblich.

Description

Discover the future of customer experience with the CX Trend Report 2025 from our partner Zendesk. This comprehensive document highlights the five key trends that will shape customer expectations in 2025.

Through an extensive study with over 10,000 participants from 22 countries, Zendesk offers valuable insights into the critical factors defining the next generation of customer interactions.

Learn how AI-driven solutions enhance the customer experience and what consumers today, more than ever, expect from brands.

Download now for free!

Get direct access to this white paper and benefit from insights.

Download now for free!

Get direct access to this white paper and benefit from insights.

Download now