
White paper
Salesforce Agentforce: A New Era of AI-Driven Business Processes

An overview of the contents of our white paper
- 1. Introduction - What are AI agents?
- 2 Agents and corporate change
- 3 Introduction to Agentforce from Salesforce
- 4 Fields of application and sectors
- 5. Success stories / case studies
- 6 Roadmap & implementation
- 7 Added value & monetary valuation (ROI)
- 8 Conclusion and outlook
How AI agents are shaping the future of service, sales, and commerce - and why now is the perfect time for companies to get started.
This white paper provides a practice-oriented guide:
- How AI agents can be used in service, sales and commerce.
- Why Salesforce Agentforce is more than just an ordinary chatbot or a simple automation tool.
- How the interplay between data, processes and human expertise opens up new efficiencies.
- What added value and ROI potential companies can unlock by using Salesforce Agentforce.
- How you can use a roadmap to define pilot areas step by step and successfully shape the change process.
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