Webinar Series Part 4

Process Automation by Erste Group Shared Services: How to optimize investigation processing in a multi-entity and multi-national bank

We all expect that banks will process payment related investigations as fast and as seamlessly as possible. However, some investigations, especially those involving foreign currency payments, can need special handling, manual intervention, re-routing and extra human checks. Clients are largely unaware of these overheads but the inefficiencies create extra cost and risk while these investigations remain unresolved (ex. Fraud cases).

In our upcoming webinar, Dita Kernova, managing director of Erste Group Shared Services (EGSS), will share her experiences on how these investigations are processed from a practical perspective – the challenges she and her team face on a daily business and how they are handled. Additionally, Sertac Cetiner, Head of Payments at valantic, will present examples of investigation processing automation with real life use-cases.

Find out more during our webinar and learn how valantic’s solutions can help.

Quick Wins

  • Insights into the investigation processes at Erste Group Shared Services.
  • The kind of manual interactions that are involved in investigation processing.
  • Views on potential of investigation automation, especially for cross-border payments.
  • How to implement automated investigation processing.

In addition to the presentation, we have planned enough time to respond individually to your questions. If you already have some questions, please feel free to send them to us in advance.

Join now!

The details


Webinar: Process Automation by Erste Group Shared Services: How to optimize payments processing in multi-entity/multi-national bank?


Improve customer service and reduce cost


08/10/2020, 3:00–4:00 p.m. CET


Microsoft Teams Meeting

For whom

Everyone who is professionally and technically involved with payment and investigation transactions.